Tuesday, January 5th 2021

Apple MacBook Pro (2017) Suffers from Widespread Retina Display Flaw

Apple MacBook Pro 2017 models are susceptible to a similar display flaw as the "Stage Light" or "Flexgate" issue found in the 2016 models. Our mid-2017 MacBook Pro with Touch Bar, which features a 13-inch LED-backlit LCD Retina Display, is exhibiting the similar symptoms as 2016 models, which forced Apple to run a "Display Backlight Service Program" fixing the flaw for free. Unfortunately, the program does not cover 2017 (or later) models. The "Stage Light" flaw, observed in the 2016 model, can be described as a dark horizontal band that appears along the bottom edge of the display with individual LEDs casting a light similar in shape to those of theater stages.

The 2017 MacBook Pro model appears to routinely start failing on the bottom edge of the screen with a soft gray bar appearing. This flaw appears thin on a cold-booted device, and spreads over time with use, as the device heats up. It dissipates as you power the MacBook down or close the lid for a while. The band distorts all content in the region of the display that it affects, including the macOS Dock, and vertically-scrolling content such as web-pages or text documents, and can be particularly bad for content creators working on tasks that are sensitive to display quality, such as Photoshop. Apparently, a small PCB located near the base of the display panel, which handles connectivity of the display with the mainboard, heats up over time, causing the LED backlit film to distort or the display controller PCB to malfunction.
Browsing through the Apple Community forums, iFixit threads, it was easy to find hundreds of users with mid-2017 models facing the same issue, with one such conversation dating back to May 2020. Most of the posts complaining about this flaw bunch up around that time (May-July 2020). Interestingly, both the 2016 and mid-2017 models of 13-inch MacBook Pro bear the same base model number of "A1706," meaning that barring updates to certain hardware such as the processor, the two MacBooks are based on a physically identical design, and evidently Apple hasn't corrected the flawed display. The company has reportedly fixed Flexgate with the 2018 model, by using a longer flex cable. However, this leaves those with 15-inch and 13-inch 2016 and all 2017 model owners with no recourse except to pay Apple $600 to get the screen replaced, just to have the flaw re-emerge down the line.

It remains to be seen if the Display Backlight Service Program is extended to cover 2017 models, but given that Apple has done precious little about since mid-2020, we temper our expectations. Back in August, Apple was hit by a class-action lawsuit (which both US and Canadian owners of the models in question may join here) over the "Stage Light" flaw, which included class members with 2017 models. However, as of this writing, the 2017 model continues to be excluded from the display service program. We also spoke with Apple customer support to confirm this.
Add your own comment

11 Comments on Apple MacBook Pro (2017) Suffers from Widespread Retina Display Flaw

#1
PooPipeBoy
"Sorry about the flaw, that'll be $600 please"
Posted on Reply
#2
lexluthermiester
PooPipeBoy
"Sorry about the flaw, that'll be $600 please"
And that's about the sum of it. Yet another example of Apple failing to respect the rights of owners to repair it themselves.
Posted on Reply
#3
Vya Domus
Nothing new, their laptops have been built like utter crap for a very long time. I don't think there was a single model that didn't exhibit some kind of wide spread catastrophic failure after a couple of years. I wouldn't touch their laptops with a ten feet pole.
Posted on Reply
#4
Gmr_Chick
Rakhmaninov3
MacBook has diabeeeeeetus and retinal damage
Quick! Somebody call Wilford Brimley from beyond teh grave!
Posted on Reply
#5
gdallsk
PooPipeBoy
"Sorry about the flaw, that'll be $600 please"
Posted on Reply
#6
noname00
For the past 5 years I used a MacBook pro 15 inch at work. In March 2019 I received a MacBook Pro 15 inch touch bar, and after one year this started to happen after the laptop was stored on its side. This picture shows the problem at its worst. I validated the issue by putting the laptop on a side, without anything pressing on the screen. After a few hours of usage the issue becomes harder to see, but it never fully disappears.

I usually like Apple products, but for a laptop that is used by many for photo and video editing, this flaw makes it unusable.

Posted on Reply
#7
neatfeatguy
Vya Domus
Nothing new, their laptops have been built like utter crap for a very long time. I don't think there was a single model that didn't exhibit some kind of wide spread catastrophic failure after a couple of years. I wouldn't touch their laptops with a ten feet pole.
I don't use Apple products, too much irritation from using Macs all through middle and high school that I can't stand them.....

The wife had a Macbook pro from 2008 that she used for 9 years. The fans towards the last few years sounded like a small plane, but the damn thing otherwise worked without issues. She's got a 2017 one now...I wonder if she'll have the screen issue with hers. So far she hasn't said anything about any screen problems.
Posted on Reply
#8
Philaphlous
My SO has a 2018 13" MBP Touchbar.... has TPU reported on the keyboard problem? Apple has a service bulletin out for a full keyboard replacement. support.apple.com/keyboard-service-program-for-mac-notebooks
This is almost every macbook pro from 2016 on... Keys are either typing double or not typing at all. I've used it a few times and it repeats the characters like no tomorrow... it's INCREDIBLY frustrating...Takes like 10 minutes to type a few sentence email from all the backspacing you have to do to remove the double typed characters. Waiting till COVID is less to get it replaced. No screen issue though.
Posted on Reply
#9
noname00
Philaphlous
My SO has a 2018 13" MBP Touchbar.... has TPU reported on the keyboard problem? Apple has a service bulletin out for a full keyboard replacement. support.apple.com/keyboard-service-program-for-mac-notebooks
This is almost every macbook pro from 2016 on... Keys are either typing double or not typing at all. I've used it a few times and it repeats the characters like no tomorrow... it's INCREDIBLY frustrating...Takes like 10 minutes to type a few sentence email from all the backspacing you have to do to remove the double typed characters. Waiting till COVID is less to get it replaced. No screen issue though.
I also have this issue on some keys :))
Posted on Reply
#10
InVasMani
Premium price premium quality...virus what virus bite me no one targets the Apple with viruses just worms.
Posted on Reply
欧美 亚洲 中文 国产 综合,色综合亚洲色综合久久久,日本三级韩国三级欧美三级,无码日本有码中文字幕,婷婷色香五月伊人缴情